i survived my first two days on the phones. the real test comes monday, when i'm out there on my own, without a "mentor". yesterday was fine, i didn't have any real bad calls. except that i kept getting dryel calls, which i'm not trained on, but they fixed that for today. oh, and i had a lady who kept calling me "ma'am". that was funny.
today i had a real angry lady complaining about tide with a touch of downy, mad that it left stains on her laundry. she didn't want to hear anything i had to say, and wanted us to remove the "awful" product from the market. she eventually asked to speak to a supervisor, so my mentor took over. then there was the guy who was all angry because our tide high efficiency costs more than regular tide. gee, who would have guessed that the detergent for an expensive, top of the line washer would also be more expensive that normal detergent for normal washers. go figure.
i did have one call today that was hilarious. an old man called and was complaining that the gain detergent didn't clean his clothes, so i put him on hold for a minute. when i came back i started reading my information to him, but i stopped because i could hear him snoring on the other end. sure enough he'd fallen asleep, and i had to hang up on him when he wouldn't wake up. funny stuff.
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