written on the palm of my hands

at work this monday everyone becomes a "universal" agent. that means instead of taking calls just on laundry and dish products, i'm going to be taking calls on everything. diapers, shampoo, toothpaste, medicine, make-up, you name it. with a handful of exceptions for certain brands, if we make it i have to answer calls on it. and with the exception of one hour of training on certain health care products, we've had no formal training. the best they've done to prepare us is email out some powerpoint presentations on some of the products (most of which don't make a lot of sense if there's no one to explain them) and told us to try and look through the files on the computer when we have time between calls to teach ourselves. except that there's such a crazy number of products, it's impossible to learn all about them. i don't even know all of the different brands i'm taking calls on, let alone know about all the products each brand has. i counted forty different types of conditioners being made, and that's from just one of our hair care brands. i basically feel like they're just throwing us to the wolves on this. we'll see how this next week goes...